• en
  • it
AltecAltec
  • Home
  • Who we are
    • Our goals
    • Organization chart
  • Services
    • Assistenza Globale
    • On-Site activities
    • On Center activities
    • Logistic activities
    • Our services and competences
  • Customers
  • Best practices – Certifications
  • Work with us
  • Contact

Services

A GLOBAL SUPPORT

ON-SITE ACTIVITIES

ON CENTER ACTIVITIES

LOGISTIC ACTIVITIES

A global support

Altec helps companies to be focalized on their core business, taking care of all the service aspects related to the IT infrastructure.

The services offered cover all the needs, with a wide range of activities that can take place “on-site” in our repair center or via web mode.

As a multi-vendor company, Altec is also a qualified supplier of computer components and, on request, can provide a customized service.

On-Site activities

  • On-Site HW & SW technical support on PCs, servers, monitors, printers, scanners, hubs, Apple devices, etc…
  • Resident technician
  • Desktop Management
  • I.M.A.C., installation, moving, upgrade, HW replacement
    and SW restore
  • Periodic verification POS, according to the specifications of the government law. 28/07/2003 dell’Agenzia delle Entrate (26 on site technicians certified)
  • Resident Help Desk on customer site
  • Specialized How to Use
  • Asset management
  • Customized, ad-hoc services for our customers
  • Enrollment in the national environmental handlers category
    2 Bis, which authorizes Altec, as part of the maintenance
    work on printers, to collect and transport exhausted
    consumables such as: toner, waste toner, drum, destined
    for special waste disposal.

All the Service Requests are integrated by a informatic system able to manage the data coming from the Help Desk, Call Center or customer, following a precise methodology that allows on-time intervention, as well as full traceability of each service action.

On Center activities

  • Repair activities of any hardware IT devices
  • Refurbishing
  • Testing of the spare parts used or conditioned coming from the field technicians on the territory
  • Personalizzazione e aggiornamento di dotazioni informatiche.
  • SW activities ( load the operating system, drivers, etc.)
  • Staging & customization (PCs / Server Assembly)
  • On-line test simulating the customer enviroment
  • Customized, ad-hoc services for our customers
altec-assistenzaaltec-laboratorioaltec-servizialtec-servizi-work

Customized Solutions

Logistic activities

  1. CUSTOMER RESPONSE LOGISTICS

  2. INVENTORY PLANNING AND MANAGEMENT

  3. SUPPLY

  4. TRANSPORTATION

  5. WAREHOUSING

Our services

01

Roll-out management
(waste and scrap material)

02

Local repair center with the best equipment
(500 m2)

03

Local Warehouse
(1.700 m2)

04

Agreements with the major couriers / PUDOs
in all the IT territory

05

Extensive experience in managing repair activities and Roll-out
(B2B Customers and Public Sector)

06

Disk Wiping
Certification

Our competences

01

HW, SW, Networking expertise and skills acquired in over thirty years on devices of the most important vendors

02

Italian coverage with own employees

03

Service Desk, Second Level HD and Technical specialist dedicated TO each single contract

04

Certification for the periodic POS verification according to the governament law (28/07/2003 Agenzie delle Entrate)

05

Service Manager dedicated TO each single customer

  • Home
  • Who we are
  • Services
  • cookies
  • privacy
ALTEC SERVICE & LAB SRL - Partita I.V.A. : 06386350968 - Via Oslavia, 72/76 - 20832 Desio (MB) - Designed by PARTNERS 3.0
Questo sito utilizza Cookie per svolgere attività strettamente necessarie al funzionamento dello stesso. Dando il consenso permetti la raccolta di informazioni aggiuntive di statistica sulla tua navigazione:AccettoNoLeggi di più
Revoca cookies