Services

A global support

Altec helps companies to be focalized on their core business, taking care of all the service aspects related to the IT infrastructure.

The services offered cover all the needs, with a wide range of activities that can take place “on-site” in our repair center or via web mode.

As a multi-vendor company, Altec is also a qualified supplier of computer components and, on request, can provide a customized service.

On-Site activities

• On-Site HW & SW technical support on PCs, servers, monitors, printers, scanners, hubs, Apple devices, etc…
• Resident technician
• Desktop Management
• I.M.A.C., installation, moving, upgrade, HW replacement
  and SW restore
• Periodic verification POS, according to the specifications of the government law. 28/07/2003 dell’Agenzia delle Entrate (26 on site technicians certified)
• Resident Help Desk on customer site
• Specialized How to Use
• Asset management
• Customized, ad-hoc services for our customers
• Enrollment in the national environmental handlers category
  2 Bis, which authorizes Altec, as part of the maintenance
  work on printers, to collect and transport exhausted
  consumables such as: toner, waste toner, drum, destined
  for special waste disposal.

All the Service Requests are integrated by a informatic system able to manage the data coming from the Help Desk, Call Center or customer, following a precise methodology that allows on-time intervention, as well as full traceability of each service action.

On Center activities

• Repair activities of any hardware IT devices
• Refurbishing
• Testing of the spare parts used or conditioned coming from the field technicians on the territory
• Personalizzazione e aggiornamento di dotazioni informatiche.
• SW activities ( load the operating system, drivers, etc.)
• Staging & customization (PCs / Server Assembly)
• On-line test simulating the customer enviroment
• Customized, ad-hoc services for our customers